返品ポリシー

ピンクノイズでは、返品ポリシーをできるだけ簡単にし、お客様にとって手間がかからず、明確なコミュニケーションを提供したいと考えています。

注文のキャンセル

すべての非EU、非UKのお客様が製品を返品したい場合は、こちらのカスタマーサービスチームにご連絡くださいhere。

注文をキャンセルしたい場合は、メールでcustomerservice@pinknoise-systems.co.ukまたは電話で+44 1453 825802にご連絡いただければ、キャンセルが可能です。注文が発送されていない場合、元の支払い方法に全額返金されます。あるいは、リクエストに応じてストアクレジットオプションも利用可能です。

Our Returns Process

We've broken our returns process into 3 easy steps:

Step 1. Complete our form and let us know what you'd like returns, why and what outcome you'd like.

Step 2. Click through to our Royal Mail account to get your returns label.

Step 3. Box up your return and write your order number on the box.

Step 1.

Complete the form below

Enter your contact information, so we can get in contact.
In your message please write:

Order number you received when purchasing the product

Reason for return

The product/s you'd like to return.

Step 2.

Once the form has been completed (and/or sent), you can return your product(s) for free by visiting the Royal Mail returns portal

Use your order number as the shipping reference.

Unit 21 Glenmore Centre
Jessop Court
Gloucester
GL2 2AP
United Kingdom

Step 3.

Box up the return and write your order number on the box.

返品フォーム

EU返品ポリシー

注文のキャンセル

注文をキャンセルしたい場合は、sales@pinknoise-systems.euまでメールでご連絡いただくか、電話で+353 (0) 14123476にご連絡ください。注文が発送されていない場合、元の支払い方法に対して全額返金が行われます。別の選択肢として、リクエストに応じてストアクレジットオプションも利用可能です。

EU Returns Process

We've broken our returns process into 3 easy steps:

Step 1. Complete our form and let us know what you'd like returns, why and what outcome you'd like.

Step 2. Let us know why you're returning the product/s and either send us an email or post it directly to our EU office.

Step 3. Box up your return and write your order number on the box.

Step 1.

Complete the returns form, which can be found below and select reason you are returning. This will inform you of the second step you need to complete.

Step 2.

If you are returning an unwanted item please return it to:

Pinknoise Systems Europe
Audio House, 1A Red Cow Retail Centre
Ballymount
Dublin 22, D22 H2P4
Ireland

If your returning a faulty product please email returns@pinknoise-systems.eu and we will arrange the collection of your parcel.

Step 3.

Please write your order number on the box.

返品情報

T&C - Returning an Unwanted Product

At Pinknoise, we offer an easy 30-day returns service.

If your product is faulty and you have received the incorrect product, Pinknoise will cover the cost of the return.

If your product isn’t faulty or we sent out an incorrect product, we kindly ask that you pay for the return. If you are based in the UK and using the Royal Mail returns portal, the fee will be deducted from your refund.

Customers have 30 days to return their unwanted products and 12 months if the product is faulty.

The item(s) needs to be complete with all packaging undamaged, user manuals and all associated accessories included. If the goods are not returned in full, Pinknoise reserves the right to dispute, potentially refuse the refund or charge a restocking fee.

Items that are totally as new, not unpacked and in a re-saleable condition will be refunded in full, minus the carriage costs of the return.

If unwanted items are returned with damaged packaging will be subject to a restocking fee.

In the rare and unfortunate event of the incorrect item being received, Pinknoise will ship the correct Item to the customer. Pinknoise will contact the customer regarding the return of the incorrect item. The customer will see no extra charges. If you have received the incorrect item, please email customerservice@pinknoise-systems.co.uk

If you wish to exchange the product for another model or variant, the original item must be shipped back to Pinknoise prior to the new product being shipped. Differences in price will be charged or refunded depending on the difference. Re-stocking fees may also apply, as well as the cost of the carriage.

Non-Returnable Items After 30-Days

Some items can’t be returned after the 30-day period due to the nature of the product.

Business to business transactions are not returnable unless the item(s) is faulty.

Any deposit that is taken in agreement with the customer that is classed as non-refundable, will not be refunded if the item is cancelled as an order. At the discretion of Pinknoise we may offer a store credit in whole or part, depending on the circumstances.

Please note, bespoke or custom products are non-refundable.